Advancing Talkdesk Retail Experience Cloud™ with CXA-Powered Commerce Orchestration Commerce Orchestration turns every dialogue into a revenue opportunity. It leverages natural language to guide ...

Five of the most important Cincinnati business news stories you need to know today, along with a note about the value of customer service.

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

Transform customer support from reactive to proactive. AI and analytics drive hyper-personalised support experiences. Anticipating needs is key for customer loyalty and business growth. Customer ...

The UK's National Cyber Security Center (NCSC) announced the testing phase of a new service called Proactive Notifications, designed to inform organizations in the country of vulnerabilities present ...

Jiangsu, one of the most economically dynamic coastal provinces in eastern China, has a permanent population of over 85 million and has ranked first nationwide in per-capita GDP for 16 consecutive ...

It’s always best to be two steps ahead, especially when it comes to customer service. Anticipating customer needs before issues arise helps you build customer loyalty and prevent problems that can ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing personalized service, and dedicated moments. All of this is becoming possible ...

Today’s travelers expect fast, responsive support when disruptions arise. In this talk, Anna Kofoed, chief officer for travel at Allianz Partners, explained why proactive, seamless travel protection ...

In a world where brand loyalty is fleeting and customer attitudes are changing by the hour, predicting—rather than just reacting—has been a game-changer. The future of customer experience (CX) is ...

Employee experience directly affects customer satisfaction. According to RingCentral research, 89% of business leaders say broken workflow and low employee job satisfaction directly impact customer ...