The Democrat from Maryland is the longest-serving Democrat in Congress, and was once a rival to become House speaker. Hoyer ...

KLM is alerting passengers to fraudsters claiming to be customer service representatives. These scammers pose as staff ...

A Hyderabad man lost around Rs 2.5 lakh in an online scam orchestrated by fraudsters masquerading as customer service ...

The Economic Hardship Reporting Project and The Nation report on retail automation's negative impact, revealing potential ...

Entergy Arkansas will hold a series of customer events Monday across Arkansas to connect customers with resources and community partners who can provide assistance and energy saving options.

Who is the best home warranty company in 2026? The USA TODAY team reviewed, ranked and applied our in-house methodology to ...

The arrival of agentic AI looks set to herald the death of hold music. Unlike traditional chatbots, AI agents can process complex information, reason through nuanced problems, and take decisive action ...

Dear Editor, I am writing to draw attention to a customer service breakdown at Jamaica Public Service (JPS) that should alarm ...

Find out what happened when an Amazon gift card purchase turned into a nightmare. Learn how to protect your purchases.

Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...

DEAR ERIC: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...

Dear Eric: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...