The Lima Police Department is making changes to streamline public records requests and improve customer service.

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

I worked in federal housing agencies after 2008 and I often wonder if agentic AI could have mitigated some aspects of that ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

COLLABORATION ON INTEGRATION - Soldiers and Army civilians collaborate to integrate AI with continuous process improvement, enhancing operational efficiency and decision-making across the force.

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

The higher education accreditation system relies on infrequent, resource-intensive reviews that occur every five to 10 years, often creating lags in identifying and addressing quality concerns at ...

Internal Revenue Service headquarters in Washington, D.C. The Internal Revenue Service is reevaluating how to gauge the more than 150 taxpayer service improvement projects it had been pursuing before ...

Law enforcement agencies can use artificial intelligence (AI) and machine learning to make workflow more efficient and improving interactions with the public. AI in 9-1-1 centers enhances call ...

Abstract: This paper proposes a business process optimization model of customer service center of power enterprises based on deep learning, focusing on the development and application of automatic ...