Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Guests were sent scrambling on Nov. 9 when the hotel-and-apartment rental company Sonder abruptly shut down during their stays. Their keycards suddenly stopped working, locking some customers out with ...

A disturbance occurred at Denny’s Nov. 21 when a man and woman threw food at employees around 4:15 a.m. The unknown man and woman were gone before officers arrived. The staff explained that the two ...

The Dallas Mavericks thought they had a chance to send the game to overtime against the Knicks. Brandon Williams made a layup with under a second left in the fourth quarter to tie the game.

And yet, one of the things Conrad seems to find time for on a regular basis is replying to angry customers on Threads. For example, a Sonos customer posted a blistering, painfully familiar rant about ...

Two Queens store workers were shot Saturday afternoon after a dispute with a disgruntled customer inside the outlet, cops said. A 34-year-old man was shot in the left side of his chest and a ...

JAMAICA, Queens (WABC) -- An argument between the customer and the workers escalated into gunfire at a store in Jamaica, Queens, police said. The shooting happened at Great Savings on Jamaica Avenue ...

As a major investment company and financial technology (fintech) platforms fight over access to client retirement accounts, some customers caught in the middle are discovering that the “K” in 401(k) ...

Target launched a new internal training program aimed at helping new hires enhance the in-store customer experience. The internal team member training program, called "10-4," was shared with Target's ...

An irate customer who threw a cup of scalding hot coffee at a McDonald's employee at a location in Saginaw, Michigan, was so well-known in her community that police received over 100 tips identifying ...