In 2014, Experian Marketing Services released research identifying six distinct deal-seeking consumer segments. The ...

Enterprise voice AI has fractured into three architectural paths. The choice you make now will determine whether your agents ...

Explore the BCG Matrix "Dog" category: understand its role in business strategy, investment considerations, and strategic actions for underperforming units.

Foundever®, the next-generation service leader reinventing customer experience (CX), has been recognized as a Global Leader in the 2025 Customer Experience Management (CXM) PEAK Matrix® Assessment by ...

Empathy was once considered too soft and squishy for the world of work, but decades of research have shattered that myth. Empathy includes three pieces: sharing others’ experiences, trying to ...

The results are in. McDonald’s latest earnings report sheds light on industry traffic trends that point to the growing divide among U.S. consumers—as the wealthiest Americans continue to spend and eat ...

You can stop looking for glitches in the Matrix—it’s finally been proven that our universe is not merely a simulation running on some powerful alien civilization’s supercomputer. An international team ...

NORRISTOWN, Pa.--(BUSINESS WIRE)--ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies including Fortune 100 and FTSE 250 companies, today announced it ...

For startups and established businesses, understanding the importance of segmentation is essential for the granular analysis of consumer demographics, behaviors, needs, and preferences. These insights ...

TELUS Digital Named a Leader in Everest Group Customer Experience Management (CXM) PEAK Matrix® Assessment - Americas for the Seventh Consecutive Year Report highlights TELUS Digital’s end-to-end CX ...