A storm of public anger has followed the circulation of a viral video showing two eThekwini municipal employees engaging in ...

EThekwini Municipality has launched an urgent investigation following a viral video showing a City official improperly ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Dealing with terrible customers is part and parcel of being a McDonald's employee, but they can't stand these habits in ...

The report, issued in response to a July inquiry from Sen. Elizabeth Warren (D-Mass.), examined how SSA calculates its call wait-time data.

In Singapore, a promotional campaign by Simba Mobile has ignited significant controversy among consumers, drawing attention to the pitfalls of ambitious marketing strategies. Despite the initial buzz ...

It’s no secret that the in-store experience has had to seriously up its game. With competition from fast, frictionless e-commerce, brick-and-mortar shops are now expected to deliver more than just ...

The retail industry is undergoing a major shift. As consumers return to physical stores, they bring expectations shaped by e-commerce’s speed and convenience. Brick-and-mortar stores are no longer ...