Every American has faced the maddening experience of bad customer service. My favorite example has always been Comcast, which ...

Age UK, Yorkshire Wildlife Trust and RSPCA reveal the CRM, digital experience platform, and other marketing technologies they use to help boost support.

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Click to share on X (Opens in new window) X Click to share on Facebook (Opens in new window) Facebook Black Ops 7’s ineptitude is evident in just about part of the experience. The campaign feels like ...

9:16 a.m. Nov. 17, 2025: A previous version of this article incorrectly described a McDonald’s chief executive’s statement. The statement was about an industry-wide trend, not just McDonald’s. In the ...

The Golden Knights added to the Blues' ongoing troubles Saturday night with an easy 4-1 win in St. Louis. Jeff Curry / Imagn Images ST. LOUIS — The St. Louis Blues just aren’t a good hockey team. They ...

Accra, Nov. 11, GNA – Mr. Emmanuel Frimpong, Tourism Consultant, Analyst and Advocate, says weak service delivery continues to undermine tourism growth, visitor satisfaction, and repeat arrivals to ...

The Kansas City Chiefs are criticized for getting the benefit of referees' call. Buffalo is the land of tables turning. Kansas City was the victim of a bad call that referees determined Andy Reid ...

Breaking Bad and Better Call Saul may both have incredibly solid claims to be on TV's Mount Rushmore, but their creator, Vince Gilligan, is thinking bigger for his new Apple TV show Pluribus. The ...