Agentic AI used to augment human contact center agents may lead to new and improved customer service delivery.

Xceedance, a global provider of technology-driven business solutions for the insurance industry, has acquired Marble Box, a ...

Agentic AI didn’t make as much progress as I predicted for insurtech in 2025, predicted for insurtech in 2025. But I’m back ...

The year 2026 is poised to mark a turning point for AI agents in the enterprise. After several years of hype and ...

AI agents are moving rapidly from experimentation to everyday business use, but choosing the right platform can feel ...

Productivity is one space where companies keep wanting to experiment with AI assistants in the hope that they will save time for users, and as a result, they will want to use those assistants more.

Google’s new AI agent delivers a morning briefing personalized using your emails and calendar. Google’s new AI agent delivers a morning briefing personalized using your emails and calendar. is a ...

For the third consecutive year, AI has, without a doubt, been the most talked about thing in the digital infrastructure space yet – a trend that shows no signs of slowing going into 2026. The year saw ...

VP of Product Management Taqi Jaffri unpacks how deterministic workflows and agentic AI complement each other in production environments, and why the transition from Robotic Process Automation (RPA) ...

Boards expect organizations to adopt AI at a breakneck pace, but firms struggle to deliver real value from AI in production environments. At AWS Re: Invent, Dr. Swami Sivasubramanian, Vice President ...

Certinia says it is on a path to move Professional Services Automation (PSA) beyond automation into autonomous operation. Its Winter Release, out today, advances along that path — but what does this ...