Peter Matthews talks with Battalion Chief Grant Tinker about the normalization of deviance, often mistaken for complacency, and how deeper in the fire service and carries serious consequences. In this ...

Joe Scheumann laments fire departments', officers' and firefighters' disregard—conscious or not—of safety standards that are ...

The old adage, "familiarity breeds contempt," rings eerily true when considering the dangers of normalizing deviance. Coined by sociologist Diane Vaughan, this phenomenon describes the gradual process ...

To some extent, many organizations, if not all, suffer from some form of performance deviation. This can manifest itself in any goal or standard against which organizations may measure themselves.