As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Rep. Thomas is currently serving in his first term as a state representative of the 65th District, which serves portions of ...

Jordan Wright, a professional canvasser and sometime customer service representative, moved to Astoria shortly after his new ...

If you’ve been searching for a legit work-from-home job, you already know the struggle is real. Finding something flexib ...

When we think about working for a retail company, we usually think about working in-store, helping customers, or possibl ...

Last September, the Craiglist founder-turned- philanthropist and tech-policy activist launched Take9, a program pushing a ...

Discover the best appliance warranty plans for 2026. Compare top providers, coverage and pricing to protect your home ...

But when a role is genuinely different, fresh qualities matter. The transition to management is an obvious breakpoint. The ...

The House has passed a bipartisan package of three spending bills that would fund parts of the federal government through September. The vote demonstrates lawmakers’ eagerness to avoid ...

A GE Appliances tagline is, "We make good things for life," but an I-Team investigation found for customers like Susan Barry, ...

President Donald Trump gathered House Republicans this week at Washington’s Kennedy Center for a pep rally that kicked off ...

Under the bill, Shonkwiler said, utilities would have their rates set by the IURC for three years, instead of allowing ...