As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Well known in the contact center space, Talkdesk is leverage its CXA platform to orchestrate across the customer journey, ...

Dealing with terrible customers is part and parcel of being a McDonald's employee, but they can't stand these habits in ...

Amidst my typical New Year's Resolutions like eating more healthily and sleeping earlier (yeah right), I decided last January ...

Meta's suite of three landmark agreements is poised to provide the financial certainty to extend aging plants, accelerate ...

Microsoft has hustled out an out-of-band update to address a Message Queuing issue introduced by the December 2025 update.

The report, issued in response to a July inquiry from Sen. Elizabeth Warren (D-Mass.), examined how SSA calculates its call wait-time data.

At a press conference held in UIM on Dec. 29, the university head Muammar Bakry announced the institution's decision to ...

Discover five top butcher shops in Des Moines offering premium cuts, dry-aged meats, and local favorites for every occasion.

An Arizona-based H-1B applicant got USCIS approval—but never received the crucial I-797 notice. Months of delays, FOIA requests and stress followed, showing cracks in the US immigration system.

Shared memory is a state where every AI agent in a system draws from the same evolving understanding of a task, issue, or ...

The $350 Galleon 100 SD is a product resulting from ‘many, many years of customer requests.’ ...