A Dallas-area call center operated by Telvista Inc. is set to close later this year, triggering layoffs for more than 100 ...

Telvista Inc. is closing a facility it operates at 8585 N. Stemmons Freeway in Dallas, prompting its 110 employees to be laid ...

Georgian prosecutors have arrested the former Head of the State Security Service Grigol Liluashvili for allegedly taking bribes in return for protecting scam call centers that targeted people around ...

Today’s contact center agents have a much more profound impact on customer satisfaction and retention, and brand reputation. That’s largely due to the fact that customers have a much lower tolerance ...

Welcome to FOV 90, an FPS column from staff writer Morgan Park. Every week, I'll be covering a topic relevant to first-person shooter enjoyers, spanning everything from multiplayer and singleplayer to ...

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...

NEW YORK (PIX11) – Voters who are having problems at polling locations on Tuesday can call New York’s Election Protection Hotline, according to Attorney General Letitia James. The hotline is available ...

The Federal Aviation Administration reported 12 of their facilities were short-staffed on Friday, including some which have caused delays for travelers. Phoenix Sky Harbor International airport will ...

Just last month, Cisco marked the 25th anniversary of its instantly recognizable IP phones, which have been an office staple since the 2000s. Today, the way that businesses and customers interact ...

We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

GameSpot may get a commission from retail offers. File optimization for large games like Call of Duty: Black Ops 6 sounds like good idea, especially when more space is needed on consoles. The latest ...