Sophie Live evolves remote visual assistance from human-only video support to intelligent-first service, using proprietary Visual AI models to assist service agents and improve outcomes with every ...

A new CT Transit service center in downtown New Haven promises to make things better for bus riders and for Connecticut ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Broward County offices close for Martin Luther King Jr. Day; parks open, transit normal, online services available.

Numbers don’t lie: a single interactive agent can equal the performance of 15 operators, with a total cost estimated at ...

Working from home is much more commonplace nowadays than it was ten years ago. When I first started researching work at ...

If you’ve been searching for a legit work-from-home job, you already know the struggle is real. Finding something flexib ...

For example, according to research from Freddie Mac, borrowers who approached different lenders and got two or more quotes ...

A recent watchdog report warns IRS staffing cuts will make it more difficult for the agency to detect fraud, process tax ...

A comprehensive report issued this week by the Pennsylvania Public Utility Commission on the deadly April 29 storm in ...

Customers can begin an oxygen repair request through the company's O2 Repair page at https://fixmyoxygen.com/o2-repair/. The process starts with device intake, inspection, and a free, no-obligation ...