Every American has faced the maddening experience of bad customer service. My favorite example has always been Comcast, which ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

I'm talking about people who seem to delight in doing a shoddy or lazy job. Whether it's businesses not answering the phone ...

It’s not about making machines smarter; it’s about making human interactions more meaningful,” said Shankar Raj, an ...

Dealing with terrible customers is part and parcel of being a McDonald's employee, but they can't stand these habits in ...

Last September, the Craiglist founder-turned- philanthropist and tech-policy activist launched Take9, a program pushing a ...

The Social Security Administration began the second Trump administration with a hostile takeover. It ends the year in turmoil ...

Financial institutions can stay ahead of deepfake fraud by treating onboarding and authentication as a single attack surface.

The bill's author was inspired by her frustrating experience in ordering 12 pizzas for her daughter's bat mitzvah.

VIIRL, the industry’s most intelligent all-in-one lead Marketing as a Service (MaaS) platform, today announced a strategic ...

"The business sense uses of AI are ones that we think of as enhancing productivity for the human beings that are involved in a particular task," said Oxman.

Fraud is being driven by AI. Today, scammers are able to create highly personalised and convincing fraudulent schemes, ...