In a still fragile economy, businesses this year continue to keep focus on unnecessary expenses and try to manage to do more with less. With telecom expenses often accounting for up to 20 percent of ...

It is getting very apparent that the current shifting of communications technology to software and mobile, multimodal devices (smartphones, tablets) is also driving business communications towards ...

SMART, one of the premier providers of workforce management solutions, recently announced that it has extended its offering to the NHS with the addition of fully integrated SMART Doctors Rostering.

Ciena is a Web-scale networking whiz, with unparalleled expertise in implementing the next generation in programmable networking solutions. However, in a step to improve revenue processes in its NFV ...

An interesting report on the recent master agent get-together from industry observer Khali Henderson—was it a smackdown or a mashup? Henderson says the talk among master agents at the 2011 ...

DukeNet Communications has completed a significant expansion of its fiber network. Now, the master agent targeting companies in Birmingham and Huntsville, Ala ...

Innovative Unified Communications as a Service (UCaaS) provider Thinking Phone Networks announced that Gartner (News - Alert) has once again listed the company as one of the leaders of the UCaaS ...

Recently, AT&T (News - Alert) has reached a tentative agreement with the Communications Workers of America (CWA) District 6 in wireline contract negotiations. AT&T is among the largest employers in ...

Targeting multiple channels poses a challenge to call centers that are already struggling to manage their call center’s workforce and customer experiences. But diversifying target channels doesn’t ...

If you don’t have your smartphone with you when you’re reading an e-book on Kindle Fire, but still want to send text messages or make a call, you don’t have to worry. The Kindle Fire, a mini tablet ...

HATTIESBURG, Miss. (AP) — A judge on Thursday freed two men who spent three decades in prison before DNA evidence showed they didn't rape a woman and cut her throat in a grisly 1979 attack. A crowded ...

AXIS Capital Holdings Limited is a Bermuda-based global provider of specialty lines insurance and treaty reinsurance. AXIS Global Accident & Health, a division of AXIS Capital, recently announced its ...