Conversations about workforce optimization (WFO) have heated up in the past couple of months. Following several passionate discussions about its future – as the transition to the cloud accelerates – I ...

Adopting a technology-first mindset is only step one in the overall direction, writes Raju Karki of Karki Consulting Group. Workforce optimization in the modern workplace is complex, to say the least.

Furthering her pursuit of a more engaged, higher performing federal workforce, Office of Personnel Management Director Katherine Archuleta announced Tuesday a new federal dashboard rooted in Federal ...

The Office of Personnel Management plans to launch a federal cyber workforce dashboard to provide agencies with a better tool to address workforce needs, according to a demo of the proposed dashboard ...

Swimming in a sea of unpredictability, leadership in provider organizations eagerly welcomes any lifeline that offers cost efficiency and an improved patient experience. Adding to their growing list ...

As healthcare organizations adapt to the changing landscape, it’s becoming increasingly clear that technology is a key driver of success. In recent years, we have witnessed the transformative impact ...

Heidi Farris is the CEO of ActivTrak, focused on helping organizations use data to understand and optimize the way teams work. In boardrooms across industries, discussions around EBITDA and ...

The benefits of workforce optimization have been proven, but nonetheless these technologies are growing in popularity slowly. According to analysts, the reluctance to purchase these solutions is based ...

This article is part 2 of a 4 part article series, sponsored by Genesys. A critical moment occurs when customers call your customer support center. In one scenario, they’re put on hold and asked to ...

The current economic climate has businesses of all sizes on edge: inflation, a competitive job market and the looming shadow of an impending recession are creating a mire of conditions that defy even ...