Discover how to measure true training ROI by tracking essential call center KPIs like FCR, AHT, and CSAT that prove agent ...

It’s manufacturing trivia time! 1. How many days per month is the average production line properly staffed? 2. What percentage of new hires have never been in a manufacturing role? 3. Finally, can you ...

Learn how GPS in sports tracks athlete movement, workload, and performance using wearables, metrics, and real-time data ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Employee training and ongoing education are vital to the ...

Michael Warmuth will discuss the need to develop an organized PPE asset tracking program for fire departments, building on a case study from his department. The webcast will look at how their ...

Midland College offers a CDL program, which is approximately 5 weeks in length and consists of 40 hours of online training and 160 hours of hands-on in-truck training, which satisfies all ELDT ...

Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. From internal knowledge to call etiquette and system features ...