Think back to a time when you were completely immersed in something you loved doing. Maybe you were writing, painting, working, or playing an instrument. The world around you faded, and time seemed to ...

Have you ever been so laser-focused on a task—playing a video game, reading an engrossing book, and so on—that when you look up, hours have suddenly gone by? This is commonly referred to as flow state ...

Earlier this year, a review of research related to the neuroscience of solo flow states focused on "how the brain's locus coeruleus-norepinephrine (LC-NE) system may be involved in a range of ...

Microsoft is expanding the capabilities of Teams Phone with a new extensibility preview that allows organizations to build and integrate custom call workflows using Azure Communication Services (ACS).

4 Steps to Improve Call Flow from Greeting to Resolution Your email has been sent A well-designed call flow is great for customers and agents. See if your call flows are as efficient as possible and ...

Microsoft says it will add a new Teams call handler beginning in January 2026 to reduce launch times and boost call performance for the Windows desktop client. A new process, ms-teams_modulehost.exe, ...

Microsoft's Azure Communication Services (ACS) for Teams has reached general availability, giving independent software vendors (ISVs) and developers the tools to integrate Teams capabilities within ...