Find the best predictive analytics tools to boost customer experience with clear top picks, pricing guidance, and an easy how-to choose checklist. Predictive analytics tools are revolutionizing ...

Businesses are swiftly grasping the value of data-driven insights in improving customer interactions and streamlining processes to help them personalize services, improve first-call resolution rates, ...

Taking a close look at speech analytics, what it is, why it is important, and what we believe are the best speech analytics platforms available today. Speech analytics plays a vital role in ...

Editorial Note: Forbes Advisor may earn a commission on sales made from partner links on this page, but that doesn't affect our editors' opinions or evaluations. Data analytics can help small ...

DANIA BEACH, Fla.--(BUSINESS WIRE)--IntelePeer, a leading end-to-end Conversational AI platform provider, introduces SmartAnalytics, a comprehensive suite of reporting and insight tools that captures ...

Technology vendors today are bringing customer interaction analytics systems and agent coaching/training systems together to identify problems during interactions and then guide agents in real time to ...

LONDON, UK, December 15, 2023 /EINPresswire.com/ -- The Inner Circle Guides offer a series of useful analytical research reports investigating key customer contact ...

Interaction analytics can support this effort to a considerable degree. One benefit is to parse customer calls and written communications for prohibited language (profanity and other objectionable ...

Visual analytics and user interaction collectively represent an interdisciplinary field that integrates advanced data visualisation techniques with interactive computational tools. This integration ...