Indyme Launches Intelligent WiFi Call Button with ‘Ack Back’ Feedback and Advanced Safety Features

Indyme launches WiFi Call Button at NRF. Features "Ack Back" feedback, silent response mode for safety compliance, and ...
Business Wire

Intelligent Scheduling from Notable Aims to Eliminate Call Centers From the Health System

SAN MATEO, Calif.--(BUSINESS WIRE)--Notable, the leading intelligent automation company for healthcare, today announced Intelligent Scheduling, the only digital solution that helps patients schedule ...
Forbes

The New Era Of CX Starts With A Smarter Hello

Forbes contributors publish independent expert analyses and insights. Innovation. Entrepreneurship. Culture. Nearly a quarter of businesses (24%) are using AI for call routing optimization, and ...
CMS Wire

Contact Center Automation: What It Is and Why It Matters

Contact center automation is transforming how businesses manage customer interactions by optimizing repetitive tasks, improving agent efficiency and enhancing customer experiences. From intelligent ...
CMS Wire

The Cloud-Based Call Center Boom: Features, Benefits and Top Solutions

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...