Plain Language is communication that people can easily understand. Community Perspectives on Communicating in Plain Language primer is designed to help researchers connect with individuals and ...

City of Cambridge employees Crystal Rosa, right, and Bridget Martin, left, hold host language justice workshops with various city departments. (Photo courtesy Crystal Rosa) This is your first of three ...

There is a telling Calvin and Hobbes comic in which Calvin expresses a newfound realization about writing: “With a little practice, writing can be an intimidating and impenetrable fog!” As evidence, ...

What is the great hidden cost of doing business and carrying on the government? Poor communication. And the numbers are staggering. Anyone who needs proof can find it in the just-published second ...

Ensuring communications sent to state and local government agency clients are clear and understandable is crucial to ensure that individuals and families receive the services they need. Social ...