Octavio Marquez is president and CEO of Diebold Nixdorf (NYSE: DBD), a world leader in transforming the way people bank and shop. From the “Golden Age” of bank branches—with marble floors, ornate ...

In our modern, connected world, putting the customer first requires a comprehensive digital engagement strategy. Financial institutions, especially midsized and smaller organizations, have a history ...

When a chatbot provides incorrect guidance or misleads a borrower about their dispute rights, regulators treat it as a ...

Opinions expressed by Entrepreneur contributors are their own. You're reading Entrepreneur Georgia, an international franchise of Entrepreneur Media. Photo source: Pexels The ultimate goal for ...

Relationship banking enhances customer loyalty through personalized services and diverse financial products. Understand its benefits and potential disadvantages.

SME owners often face the challenge of adapting business strategy to a highly dynamic environment while simultaneously managing day-to-day financial operations. It's like Formula 1 racers, where only ...

If your satisfaction with your bank has gone down lately, you may be in the majority. The latest J.D. Power customer satisfaction study of U.S. banks shows consumer trust in retail banks has declined ...

CINCINNATI--(BUSINESS WIRE)--At a London-based event, Fifth Third Private Bank, a division of Fifth Third Bank, was named the Best Private Bank in North America for Customer Service. The recognition ...

Several years ago, a reputable European bank recognized the urgent need to modernize its digital offerings. In particular, their existing mobile banking application was outdated and held a mediocre ...

SALT LAKE CITY--(BUSINESS WIRE)--Galileo Financial Technologies, LLC, a leading financial technology company and Technisys, the company behind Cyberbank, the cloud-native, next-gen digital banking ...

Australian bank launches a 24/7 intelligent assistant capable of asynchronous human hand-off, joining the country’s major ...