The American Customer Satisfaction Index’s (ACSI) annual Retail and Consumer Shipping Study for 2026 found that several ...

ACSI results are based on surveys conducted over a 12-month period ending in December 2025, with scores reported on a 0-to-100 scale.

Some U.S. airlines fared better than others in overall customer satisfaction, according to a recent travel survey. Diannie Chavez/The Republic USA TODAY NETWORK As the summer travel season draws near, ...

In the supermarket category, Trader Joe’s climbed 2% to score 86, unseating Publix (who remains unchanged at 84) for the top ...

Joe Supan is a senior writer for CNET covering home technology, broadband, and moving. Prior to joining CNET, Joe led MyMove's moving coverage and reported on broadband policy, the digital divide, and ...

Concept image for illustration of Key Customer Assessment Indicator or KPI. The CEO took the stage as the first PowerPoint slide appeared on the giant screen. "I am happy to announce we just received ...

Avoid a service nightmare. We reveal the shop considered the worst tire retailer by customer satisfaction and highlighted the ...

Customer satisfaction in retail is on the upswing, and wholesalers, such as Costco, are at the top of the list, according to a new survey. The American Customer Satisfaction Index’s (ACSI) annual ...

CAMDEN, N.J., Sept. 3, 2025 /PRNewswire/ -- Subaru of America, Inc. today announced the automaker was ranked No. 1 overall in the 2025 American Customer Satisfaction Index (ACSI®) Automobile Study.

When it comes to customer satisfaction, COVID-19 raised the stakes, with consumers quickly becoming accustomed to having retailers and other service providers respond to their needs as rapidly as ...

Hubbali airport ranks fourth in AAI customer satisfaction survey, improving from eighth, based on 33 evaluation parameters.