The traditional call flow concept doesn't do justice to the modern customer experience. Whenever you go through a period of transition, it's a very definite closing of a certain chapter of your life.

Since it got started as an open-source effort in 2016, Mattermost has been building out a messaging platform that has a growing number of use cases. Today, the company announced its Mattermost 7.0 ...

PRESSADVANTAGE – Rocket CRM has announced continued development and refinement of its Missed Call Text Back functionality, reflecting broader changes in how organizations manage inbound communication, ...

Native Integrations with Diverse Systems and Devices Enables Unrivaled Reporting and Workflow Analysis without Middleware Critical Alert's Nurse Call System helps improve productivity and patient ...

Integration with native iOS features and apps has always been one of Workflow’s strong suits. With an update released today, however, the Workflow team is considerably expanding the scope of the app ...