In its complaint, Mecum Auctions said the Trustpilot platform relied on an “AI-powered defamation tool” to determine that a customer review wasn’t defamatory. The review, plaintiff said, "described a ...

Forbes contributors publish independent expert analyses and insights. Gary Drenik is a writer covering AI, analytics and innovation. We’ve all experienced bad customer service. I tried to resolve a ...

Michelle Tran (@xmichelletran) said she was elated when she received a text from her local Toyota dealership alerting her of a deal. She said Toyota of Dallas offered $20 oil changes—no questions ...

That’s it! I’m never shopping with that particular vendor ever again! The customer is always right and I’m fed with up with being taken for granted! I’m taking my business elsewhere. Yada, yada, yada.