"This is about a $5000 defective (possibly used) mattress we are unable to return. Date of initial sale: Sunday July 20, 2025 Product: Tempur-Pedic Pro-Adapt Twin XL (medium) and Twin XL (firm) Cost: $5000 (sold on a comfort guarantee and 30-day return policy for this major purchase) -- Delivered: Saturday August 2, 2025 Requested exchange: August 24, 2025 (firm mattress too firm, medium was better) -- Replacement Product: Tempur-Pedic Pro-Breeze (medium, king size) Cost: same but bought additional low profile box spring ($300) -- Delivered: Tuesday September 2, 2025 Reported something wrong with mattress about a week later and couldn't use the mattress. It was abnormally soft in spots as if it was previously used. Sales person said she would need to contact the store manager who would look into options and get back to us. After another week went by we didn't hear from them, we went back to the store. The manager seemed surprised to see us and tried to blame not getting back to us on his sales associate. Asking for an update on our options for return or exchange, the manager (Adam) unprofessionally and flippantly told us we're stuck with the defective product and if we don't like it, sell it on Facebook marketplace. We said this was unacceptable and asked to speak with someone else. Without any help from Adam, we did our own research and found the President's hotline number. I left a voicemail to explain and escalate this matter. I felt the representative Jonathon was much more professional and said he would get back to me in a day or so. After patiently waiting three weeks for a resolution, and following up a couple of times, I decided it would be in our best interests to file this complaint with the Better Business Bureau. We still seek a fair resolution that could include a refund minus 20% restocking fee, a new mattress to replace the defective one (possibly used?) we were given, or even store credit to buy appliances we need. We cannot accept keeping a $5000 defective mattress we cannot use or sell. Buyer beware of these sketchy sales practices. Update: I also filed a claim with the Ohio Attorney General's consumer protection department."
Allen's Appliance Parts & Services
3.5
12
109 Main St, Milford
CLOSE · 08:00 - 18:00 · +1 513-831-3725
"Buyer Beware, Terry is rude and they do not honor there 1 year warranty. He said I was basically out the 200 dollars I spent in Nov 2023 and he did not care. He told me when I asked for the warranty information or phone number to take my part and get out of his store. Do not buy anything from this store. Terry lied and said water hit the part, my washer has never leaking anything but oil from his transmission. Buyer Beware do not buy from this store."
Chadwell Supply
6121 Bixby Rd, Canal Winchester
CLOSE · 08:00 - 17:00 · +1 888-341-2423
The Home Depot
2.5
40
1680 Stringtown Rd, Grove City
OPEN · 06:00 - 21:00 · +1 614-539-4554
"We paid $99 for Threshold delivery. A third-party deliverer brought the delivery, but initially refused threshold service, since their paperwork didn't show it. I called Home Depot in front of them, and they changed their tune fast. Not sure if Home Depot is at fault or the delivery service, but my wife and I came away frustrated with this process. Improvements must be made!"
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Human hands have millions of nerve endings that, when combined with visual cues, help on tasks such as washing dishes, folding clothes or opening a jar, with minimal skill or training.
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Since we use our bedding every day, keeping sheets clean can be a challenge. From cotton to polyester, learn how to wash them correctly so they last longer.